About

Kshitij Sinha

Senior Full-Stack Engineer | AI Products

I'm a senior full stack engineer with 7+ years of experience, and I've shipped two production AI systems for the NYC Department of Education, the largest school district in the US. Right now that means TRAVIS, a conversational assistant for transportation staff, and a serverless AI email triage system for two high volume parent inboxes, both handling real production traffic with guardrails that keep every model output grounded. Before NYC DOE, I was a UX/Frontend Engineer at Verizon and AT&T's Chief Data Office, where I designed and shipped enterprise dashboards: ACO for Azure cost optimization and SUD for physical server utilization. Earlier roles took me through RIT, Freshop, VMware in Bengaluru, and Bizongo in Mumbai. Here's the through line: I love building scalable, accessible component libraries, then wiring them up to real backends and the AI layer between them: retrieval augmented generation, vector search, multimodal classification, and the guardrails that keep model output grounded, so designers and engineers can ship faster together. WCAG 2.1 accessibility isn't optional in anything I build. It's just how I work.

Impact at a glance

94.95%
AI email auto-resolution
NYC DOE, AI email triage
13,500+
emails triaged by AI
NYC DOE, Summer Rising + SEO inbox
−20%
certification time
NYC DOE, TRAVIS assistant
−47%
onboarding & approval time
NYC DOE, workflow digitization
−18%
enterprise cloud cost
AT&T, Cloud Optimizer (ACO)
+30%
exec decision efficiency
AT&T, Server Utilization (SUD)
49→75
SUS usability score
Walmart redesign, pre/post testing
372,995
servers monitored
AT&T, SUD fleet scale
23
languages auto-detected
NYC DOE, AI email triage
AI85Design85Engineering90

Three pillars

I work at the intersection of AI, design, and engineering. That's the rare spot where I can research a problem, design the fix, and actually ship it to production without losing the plot in the handoff. The unglamorous enterprise tools nobody brags about? Those are my favorite. (This site's chatbot is one of the smaller things I've built!)

Skills

42skills
  • AI · 16
  • Design · 12
  • Engineering · 14
AI (16)
LLM application development5/5
Retrieval-Augmented Generation (RAG)5/5
AWS Bedrock4/5
Anthropic Claude API4/5
OpenAI API4/5
Vector search (Qdrant)4/5
LLM guardrails (NeMo, Bedrock Guardrails)4/5
Prompt engineering5/5
MCP server architecture4/5
Conversational AI / agents5/5
Multimodal / vision classification3/5
PII detection (Presidio, spaCy)3/5
NL-to-SQL3/5
ML for product (Pandas, Scikit-learn integration)3/5
Local LLM (Ollama)3/5
Groq API3/5
Design (12)
Design Systems (atomic design)5/5
Figma5/5
Adobe XD5/5
Storybook4/5
Material UI / Kendo UI5/5
UX Research5/5
Information Architecture5/5
Prototyping5/5
A/B Testing4/5
Heuristic Evaluation4/5
Usability Testing4/5
Sketch4/5
Engineering (14)
TypeScript / JavaScript5/5
React / Next.js5/5
Angular (v15 → v18)5/5
Node.js5/5
HTML / CSS / SCSS5/5
Redux5/5
REST APIs5/5
GraphQL (Apollo)4/5
Python (Flask, FastAPI, Pandas, Scikit-learn)4/5
Azure (DevOps, Cloud, Docker, Kubernetes)4/5
WCAG 2.1 / ADA Accessibility5/5
MongoDB / Redis3/5
Java / JUnit3/5
Git (GitLab, Bitbucket, GitHub)5/5

Career

2015201720192021202320252027
NYC Department of EducationMay 2022now
VerizonApr 2021May 2022
AT&TFeb 2020Mar 2021
Rochester Institute of TechnologyFeb 2019Jul 2019
Freshop Inc.Jun 2018Dec 2018
VMwareJan 2017Jul 2017
BizongoMay 2015Dec 2016

Education

  • Rochester Institute of TechnologyAug 2017 – Dec 2019
    Master of Science, Human-Computer Interaction
  • Manipal Institute of TechnologyAug 2013 – Jul 2017
    Bachelor's Degree, Computer Science